Training

SOFT SKILLS AND COMMUNICATION


TOTAL HOURS: 35 SESSIONS: 25


 

MODULE-I: Objective = need analysis and competency mapping

Session-1&2: one to one interview for 5-7mts

Session 3: a talk on communication models like AIDA and SMCR.

Fundamentals

  • Grammar and uses (modal ,preposition , connotation )
  • Avoidance of redundancy, clichés, verbose, hyperboles.

Session 4&5: individual presentations for 7 mts

  • Case study analysis
  • Current  business trends
  • Presentation on advertisements and effects
  • Promoting a product(etc)

 

MODULE-II: Objective= Learning to relate verbal with non verbal communication and creativity &effective communication

Session-6: a talk on non verbal communication along with demonstration

  • Tough questions and tricky answers in the interview
  • Reading the interviewer body language
  • Questions to avoid in an interview
  • Appropriate body language to handle a stress interview
  • Wear ,entry and exit mannerism
  • Eye behavior in an interview
  • How to handle embarrassments/ polite denial of unknown answers to questions

Session 7: grooming an integral part of non verbal communication

  • Psychographic grooming
  • Guess ,inference, predict

Session 8, 9 &10: Application of verbal and non verbal skills in New Product Development

                                    Group size: 5, mode: presentation

  • Tone and style of presentation
  • Audience demographic features
  • Tools ,types , and tricks to handle audience expectations
  • Informative and evaluative business presentation
  • Features of effective presentation in business contexts

 

MODULE- III: Objective= Listening and empathy and essential aid in communication

Session- 11:  listening an aid to effective communication (mode: activity)

  • Emphatic listening
  • Listening with a purpose
  • Intensive listening
  • Critical listening
  • Appreciative listening
  • Listening against noise
  • The listeners mental process

Session-12:  conducting meetings and reaching conclusions (role plays)

  • Organizing a meeting
  • Brain storming
  • Preparing a minute of a mock meeting
  • Handling a conflict/clash of opinion/ego

Session -13: organizational etiquettes and communication

Session-14: basics in written business communication. ‘Keep it short and simple’ (KISS)

 

MODULE-IV: Persuasive communication

Session-15: Talk on GD, demonstration and feedback

Session-16 to 20: GD( group size 8, so that each individual is exposed to the discussion at least 3 times)

  • Topic that relate to both business ,technical, abstract elements

Session 21-24: individual interviews( feedback)

                           First round CV based

                          Second round competency based

  • POSSIBLE QUESTIONS( Commonly Asked Questions And Their Possible Answers)

Session-25: recapitulation

  • FEED-FORWARD